Privacy Policy
Last Updated: April 11, 2026
Double Flush Septic Services (“we,” “us,” or “our”) operates the website septiccleanings.com. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website, use our services, or communicate with us.
Information We Collect
We may collect the following types of personal information:
- Contact information you provide through our website forms, phone calls, or text messages, including your name, phone number, email address, and service address.
- Service-related information such as details about your septic system, service history, and scheduling preferences.
- Website usage data collected automatically when you visit our site, including your IP address, browser type, pages visited, and time spent on our site. This data is collected through Google Analytics and Google Tag Manager.
- Communications between you and our team, including text messages, emails, and phone call records.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and service requests
- Schedule and provide septic services
- Send appointment reminders and service-related updates via phone, email, or SMS
- Improve our website and services
- Comply with legal obligations
SMS Messaging
If you provide your phone number and consent to receive text messages from us, the following applies:
- Transactional messages: We may send you service-related messages such as appointment confirmations, reminders, and service updates.
- Marketing messages: With your separate consent, we may send promotional messages about our services. You are not required to consent to marketing messages to receive service from us.
- Opt-out: You can opt out of SMS messages at any time by replying STOP to any message. After unsubscribing, you will receive one final confirmation message.
- Help: Reply HELP to any message for assistance, or contact us at (330) 391-5551 or through our Contact page.
- Message frequency varies. Message and data rates may apply.
- We do not sell, rent, or share your phone number or SMS messaging data with third parties for their marketing purposes.
- Carriers are not liable for delayed or undelivered messages.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your experience and analyze website traffic:
- Google Analytics / Google Tag Manager: We use Google Analytics to understand how visitors use our site. Google Analytics collects information such as how often you visit, what pages you view, and what other sites you visited before coming to ours. You can learn more about how Google uses data at google.com/policies/privacy/partners.
- Trustindex: We use Trustindex to display verified Google reviews on our website.
Third-Party Services
We use the following third-party services that may collect or process your data:
- WP Engine for website hosting
- Google Analytics and Google Tag Manager for website analytics
- Ninja Forms for processing contact form submissions
- Trustindex for displaying customer reviews
- BizHive for AI-powered answering and web chat services
These services have their own privacy policies, and we encourage you to review them.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. Our website uses SSL encryption to protect data transmitted between your browser and our server. However, no method of transmission over the internet is 100% secure.
Data Retention
We retain your personal information only for as long as necessary to provide our services to you and to comply with legal obligations. If you request deletion of your data, we will remove your information within 30 days, except where retention is required by law.
Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications at any time
To exercise any of these rights, contact us using the information below.
Children’s Privacy
Our website and services are not directed at children under 13, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.
Contact Us
If you have questions about this Privacy Policy, contact us at:
Double Flush Septic Services
Medina, OH
Phone: (330) 391-5551
Or visit our Contact page